Consumers refuse to go cashless
28. December 2018 | News, Retail Technology, Shopping Today

Travelex, a foreign exchange and money transfer specialist, released its study into attitudes towards cash and other payment technologies: Do we really want a cashless society?

The study, which looks at cash and cashless technology usage in four markets – the UK, Australia, Brazil, and South Africa – shows that a cashless society may not be a realistic ambition. In fact, the survey revealed an “immovable” 24 percent of consumers who will never abandon cash – no matter what technological advance or leap forward is available to them.

In Brazil and South Africa, where cash use is more common, there is a strong desire for wider acceptance of cashless technologies such as payment cards and digital wallets. In both markets, 60 percent say that they are worried about having cash stolen from them which suggests fear of theft is a key driver rather than convenience.

In the UK and Australia, however, where the use of cashless technologies is more widespread, people are happier with their use of cash. Around 80 percent of people in both markets say that they are comfortable using cash.

Respondents across all countries saw cash as part of their day-to-day lives. They carry cash at all times, replenishing their wallets and purses regularly at ATMs, and are unwilling to go that last extra mile and never use cash again.

Key takeaways:

  • Most people neither expect nor desire an end to cash. Instead, they want a mix of payment methods to be available, including cash.
  • ATM use is remarkably consistent, no matter how far along a country is on the “cashless journey”. Even if people have good access to cashless technology, they still want access to cash.
  • There is a core of people who will never give up cash, no matter how convenient cashless payment technology becomes.
  • Cash is no longer king – but neither is it dead. The cashless society is on hold, at least for now.
  • Getting rid of cash is most popular with those aged 36-45, rather than younger millennials.

The findings suggest that cashless technologies will not replace cash completely; instead people are happier with an equilibrium between the two.

As well as revealing a lack of appetite for a cashless society, the study also reveals that opinion is split on whether it is even possible. The UK, the most ‘cashless’ country surveyed, represented the highest proportion (47 percent) of respondents that do not see an end to cash, closely followed by Australia (42 percent).

Source: Travelex

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