Costa Express introduces contactless ordering system across 9,000+ coffee bars
9. October 2020 | News, Retail Technology, What´s new in Retail

As we continue to get into the swing of the ‘new normal’, Costa Express has announced that it is rolling out a mobile contactless ordering system across 9000+ machines nationwide this Autumn – marking a UK first for the coffee machine industry – enabling a limited contact, more innovative way for customers to order.

A hand holding a smartphone in front of a coffee vending machine

© Costa Express

With comfort and convenience front of mind, Costa Express has introduced the new easy-to-use contactless ordering feature to serve busy coffee lovers, via the Costa Coffee Club app. Customers order their favourite drink from their mobile phone – they won’t even need to touch the screen of the coffee machine!

The innovative new system, which is only activated when a customer is in close proximity of the Costa Express machine, will be available to use through the Costa Coffee Club app. Simply register or log-in to an existing account and click on the ‘Express’ icon which sits on the main landing page of the Costa Coffee club app. Scan the QR code, which is located on the Costa Express machine to browse the wide range of options available and select your barista quality drink of choice. Place one of the iconic red Costa Express cups onto the drinks platform and tap ‘make drink’ to watch the perfect pour. To complete the contactless experience, payment instructions will be provided on the innovative touch screen of the coffee machine.

Managing Director, Scott Martin at Costa Express, said: “We’re delighted to roll out this state-of-the-art mobile contactless ordering system, which ultimately demonstrates our position as the category leader in intelligent coffee. Costa Express Free Coffee Day demonstrated how hard we’ve worked to revolutionise the self-serve experience.”

Source: Costa Express

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