3 in 4 consumers want an autonomous shopping experience
24. August 2021 | News, Retail Technology, Shopping Today

With less than 3% of consumers having already shopped at an autonomous store, 75% of consumers said they are interested in shopping at a newly-introduced autonomous store.

This is according to the “Retail Shopping” survey targeting primary household decision makers conducted over SurveyMonkey and sponsored by Shekel Brainweigh Ltd Retail Innovation Division. The goal of the survey was to gain an understanding of how consumers perceive autonomous stores and autonomous store technologies. (Nearly 80% of survey respondents were between the ages of 18-60 years old and more than 50% were female.)

Key findings of the survey include:

  • Convenience and a frictionless experience was cited as the most important feature of an autonomous store by 33% of respondents with 25% saying variety and selection of goods was most important.
  • Nearly 13% of respondents prefer a fully autonomous store while 70% prefer a hybrid store with autonomous and human assistance options.
  • Lack of assistance (37%) and leaving the store without knowing the amount charged (19%) were cited as the top two concerns of autonomous stores by survey respondents.
  • For nearly 65% of respondents, privacy was a heightened concern, and they prefer an anonymous/privacy-protected shopping experience.
  • In terms of ideal providers for autonomous store solutions, 50% said the solution should be best-of-breed regardless of the provider and that credible retail solutions providers with innovative technology from the coolest startups are best.

Udi Wiesner, General Manager of Shekel Brainweigh Retail Innovation Division said, “The results of our survey demonstrate the need for retailers to quickly adopt autonomous store technologies and solutions to meet the major desires of consumers. And knowing that for nearly 50% of respondents COVID-19 has not impacted their shopping habits, there is a massive opportunity for retailers to improve their autonomous shopping strategies to provide superior shopping experiences with more store availability and a greater variety of products, while also keeping their customers’ privacy.”

Source: Shekel Brainweigh

Tags: automatization, customer experience, no checkout, self-checkout, self-service, shopping experience
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