13. July 2018
Customer experience top reason consumers choose a brand
...reward a brand based on their experience. In fact, 77 percent of respondents claim to have chosen a product
...reward a brand based on their experience. In fact, 77 percent of respondents claim to have chosen a product
...willingness to recommend brands – of customers who feel emotionally connected to a brand
...brand in the last six months. For those who have bought directly from brands, almost two third