Immersive CX is the new way to win and keep customers
Customer Experience Trends Report by Zendesk Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking
Customer Experience Trends Report by Zendesk Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking
Kroger uses cutting-edge AI and data analytics to optimize daily work planning and enhance stores for customers Google Cloud and Deloitte Consulting L
Helping visually impaired users apply makeup, marking a significant step towards inclusive beauty The Estée Lauder Companies (ELC) UK & Ireland l
Grab&Go concepts in supermarket chains and small neighborhood stores by Julia Pott (exclusively for EuroCIS.mag) The autonomous store, which enabl
Research by UJET, Inc UJET, Inc. released new research revealing that 80% of consumers report increased frustration levels from using customer service
Three QUT researchers are part of an international research team that have identified new ways for retailers to use Artificial Intelligence in concert
Ingka Group, the largest IKEA retailer, announces it has reduced food waste by 54% in its IKEA stores. That translates into more than 20 million saved
Walmart Canada stores across the country are getting an automated AI-assist to keep shelves stocked and provide the best possible customer and associa
Following successful pilot program and cross-country deployment, BrainBox AI to reduce Sleep Country CO2 emissions equivalent to the emissions of near
How retail companies manage food waste and reap the benefits by Julia Pott (exclusively for EuroShop.mag) “I think many retailers face the same
