Immersive CX is the new way to win and keep customers
Customer Experience Trends Report by Zendesk Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking
Customer Experience Trends Report by Zendesk Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking
Research by UJET, Inc UJET, Inc. released new research revealing that 80% of consumers report increased frustration levels from using customer service
A new Juniper Research study has found that the total number of chatbot messaging apps accessed globally will increase from 3.5 billion in 2022 to 9.5
The pandemic has taught us that almost all companies have to sell on the internet. Bots are a technology that facilitates e-commerce. They are digital
Consumer repurchase intent when human agents were involved reached 88% Simplr completed a study of 1,493 consumer brands in May to track trends in con
The ‘Artificial Intelligence M&A’ market report from Hampleton Partners reveals the year 2019 saw a total of 279 deals – more than the 261 A
“Our bot is happy to assist you” Chatbots and virtual assistants – some think they are creepy, others consider them a part of daily life
Chatbots must form part of future omnichannel retail strategies A new report from Juniper Research found that consumer retail spend over chatbots will
Global analysis and forecasts The global artificial intelligence in fashion market accounted for US$ 270.0 million in 2018 and is expected to grow at
… but not major job reductions Artificial Intelligence (AI) is moving full steam ahead in the U.S. workplace. By 2022, 60% of U.S. companies expect
