Immersive CX is the new way to win and keep customers
Customer Experience Trends Report by Zendesk Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking
Customer Experience Trends Report by Zendesk Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking
New store showcases the creativity and diversity of Germany’s capital On December 2nd, Apple openend its new Berlin store on Rosenthaler Straße
Interview with Johannes Drijkoningen, Händlerbund e.V. (German online trade association) It is imperative for all online retailers to be legally comp
99% of consumers shopped in physical stores in the past 12 months Despite rising popularity of online shopping, nearly all consumers (99%) shopped in
Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67
Part 4 of the Topic Series: Mobile Optimization One issue with mobile shopping is that an online store features only a few items of its overall availa
11 billion dollars annual cost savings for retail by 2023 A new report from Juniper Research has found that the adoption of chatbots across the retail
Visiting the Herrenbude in Köln-Ehrenfeld Custom, authentic and exclusive – words that describe the product selection of the small fashion store ca
