Do customer loyalty programs really help sellers make money?
New study finds that yes, they do, but not in the ways you may think Study finds non-tiered customer loyalty programs create a more sustainable custom
Tag Archives: customer analysis
Pandemic accelerates technology spending plans for 6-in-10 retailers
More than 80 percent of decision-makers view smart checkout, workforce software and prescriptive analytics as key emerging technologies by 2025. Zebra
Americans increased impulse spending by 18 percent during the COVID-19 pandemic
Slickdeals commissioned a new survey of 2,000 Americans and found that the COVID-19 pandemic has consumers shopping more impulsively than prior to the
Considering social influences across the customer journey
Researchers from Emory University, University of Maryland, Vanderbilt University, and Hong Kong University of Science and Technology published a new p
As stores reopen, consumers feel least safe in shopping malls, safest in grocery and drug stores
As states nationwide consider how best to reopen stores while also protecting against further Coronavirus spread, a recent study by First Insight unve
COVID-19 has not reduced consumers’ demands for sustainable solutions
3/4 of consumers believe retailers could be doing more to push toward environmental decisions Earth Day, the foundation of the modern environmental mo
Consumer payment card usage during coronavirus pandemic could mirror the Great Recession
New consumer patterns in use of payment cards emerged in the wake of the Great Recession of 2008-2009. That crisis – being now being echoed by the c
Listen to the heartbeat: Music in the store
The best playlist for the store Taste is one thing, science is another. Because the sounds that entice people into purchasing are not just a matter of
Consumer survey: mixed feelings about Amazon
2 in 3 would consider abandoning Amazon without free shipping A new consumer survey conducted by Austin-based Delivery Experience Management platform
Likelihood of e-book purchases increase 31% by combining previews and reviews
New research in the INFORMS journal Information Systems Research finds that the purchasing decision of customers considering buying e-books is signifi