Americans increased impulse spending by 18 percent during the COVID-19 pandemic
Slickdeals commissioned a new survey of 2,000 Americans and found that the COVID-19 pandemic has consumers shopping more impulsively than prior to the
Tag Archives: customer analysis
Considering social influences across the customer journey
Researchers from Emory University, University of Maryland, Vanderbilt University, and Hong Kong University of Science and Technology published a new p
As stores reopen, consumers feel least safe in shopping malls, safest in grocery and drug stores
As states nationwide consider how best to reopen stores while also protecting against further Coronavirus spread, a recent study by First Insight unve
COVID-19 has not reduced consumers’ demands for sustainable solutions
3/4 of consumers believe retailers could be doing more to push toward environmental decisions Earth Day, the foundation of the modern environmental mo
Consumer payment card usage during coronavirus pandemic could mirror the Great Recession
New consumer patterns in use of payment cards emerged in the wake of the Great Recession of 2008-2009. That crisis – being now being echoed by the c
Consumer survey: mixed feelings about Amazon
2 in 3 would consider abandoning Amazon without free shipping A new consumer survey conducted by Austin-based Delivery Experience Management platform
Likelihood of e-book purchases increase 31% by combining previews and reviews
New research in the INFORMS journal Information Systems Research finds that the purchasing decision of customers considering buying e-books is signifi
Americans expect privacy controls
4 out of 5 people want a privacy law to protect personal data 73 percent of people would pay more to online services companies to ensure they did not
Blind Date is So Yesterday! Know Your Customers!
Customer loyalty: Personalizing your customer communications – across all channels Interview with Birgit Pankofer, Business Development & Market
The future of retail– what shoppers want and how to satisfy them
The e-commerce boom has significantly changed how people shop. As a result, retailers need to rethink the portfolio of their stores. In a recent stu