User-generated content on social media channels
User-generated content on Instagram more likely to influence consumers than Twitter or YouTube Consumers tend to prefer user-generated content (UGC) o
Tag Archives: customer behavior
Making the routine feel routine to consumers
Convenience store customers want clean bathrooms and hand sanitizer stations As communities and states enter new stages of re-opening, more drivers wi
Virtual card adoption accelerates to over $5 trillion in transaction value by 2025
A new report from Juniper Research found that the value of transactions processed by virtual cards will more than treble over the next 5 years; increa
How the corona pandemic is impacting consumers’ purchase decisions from April onwards
Health concerns in the US subsiding, financial concerns still linger As economies across the world have started to open up, collective net anxiety and
Americans increased impulse spending by 18 percent during the COVID-19 pandemic
Slickdeals commissioned a new survey of 2,000 Americans and found that the COVID-19 pandemic has consumers shopping more impulsively than prior to the
¾ of UK consumers say current online experience from brands will change future spending
Personalization is a key factor UK consumer behaviour is being reshaped by the current COVID crisis, with 27% of people saying they’ll do more activ
Coronavirus sends most Americans online to shop
Ware2Go has announced results from a research study of American consumers’ shopping patterns in the era of the coronavirus pandemic. Over 1,000 cons
Retail footfall surges as lockdown restrictions are eased
As different regions and countries across the world begin to ease lockdown restrictions, Purple’s Global Footfall Trends tool is allowing us to see
Considering social influences across the customer journey
Researchers from Emory University, University of Maryland, Vanderbilt University, and Hong Kong University of Science and Technology published a new p
Effects of recommender systems in e-commerce vary by product attributes and review ratings
Recommender systems are used in e-commerce to guide consumers with messages like “People who purchased this item also purchased …” P