How to Prioritize Customer Tech’s Top 5 in 2022 and Beyond
With so much conflicting information on customer technology innovation being fed to premium and luxury brand executives, it is no wonder many are conf
Tag Archives: customer behavior
67% of Shoppers Visit a Convenience Store Once a Week or More
As consumer shopping habits evolve, convenience stores (c-stores) continue to fill the needs of busy shopper lifestyles. According to a research repor
Customer Experience: “Core Web Vitals Monitor” shows weaknesses of websites
New study: Around Half of Top Websites Still Failing User Experience Requirements Introduced in Google’s Core Web Vitals Update. Fashion and travel
Hybrid commerce: the key to retail success
Challenges, opportunities, and new business and shopping models by Katja Laska (exclusively for EuroCIS.mag) “For years, the industry has been c
Gen Z and Millennials increasingly willing to buy directly from brands, bypassing traditional retail channels
Consumer Trends Report 2022 by Capgemini Gen Z and Millennial shoppers are now more likely to order products directly from brands, and 72% of all shop
Foodservice preferences of shoppers in retail
FMI, the food industry association, introduced its “2021 Power of Foodservice at Retail” analysis, a comprehensive review of shoppers’ perceptio
Flexible omnichannel purchase experiences are essential for growth
Brand relevance increases Consumer behavior drastically changed during the course of the pandemic, and many of these behavioral changes will last well
Enjoyment or playing safe: Do I buy or not?
Würzburg psychologists have studied the phenomenon of impulse buying behaviour. People who focus on enjoyment act differently than people who play it
Social Media Platform Conquers Social Commerce: Douyin
Chinese version of TikTok transforms into e-commerce platform by Katja Laska (exclusively for EuroShop.mag) China is the world’s biggest e-comme
U.S. millennials want to do business on chat and businesses need to catch up
More than 8 in 10 millennials want to make purchases on chat Clickatell released its second “Chat Commerce Trends Report” and, according t