customer behavior Archive

Social media influencing near-record Halloween spending

U.S. consumers are looking to social media for Halloween costume and decoration ideas as spending is expected to reach a near-record amount this year,

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Shoppers more likely to pay for upgrades when extra cost is an ‘add-on’

Shoppers are up to one-third more likely to shell out for the premium option when the extra cost is expressed as an add-on, as opposed to a higher ove

71% of retailers plan to offer a shared cart across channels within two years

Retailers try to deliver a seamless customer experience across channels enVista announces that custo

Crisis management in retail: Making a mountain out of a molehill – what now?

How retailers should prepare for crisis communication A lengthy order, a faulty delivery, an unsatis

Consumers embrace subscription services & AR

Smart speakers generate less enthusiasm among shoppers Today’s shoppers have a growing digital too

Millennials outspending older cohorts on food and beverage purchases

Younger millennials (born 1990+) are outspending older generations in food dollars, while older coho

4 in 5 consumers review products online before purchasing in-store

The advent of e-commerce has elevated consumers’ expectations of the shopping experience and r

Shoppers expect even more personalization in digital food retail

Retailers must act quickly to develop a detailed understanding of shopping missions, improve their a

The rise of the luxury brand buying consumer

MetaPack research demonstrates changing North American consumer shopping and delivery behaviors Acco

Last year: consumers opened more new accounts on mobile phones

The digital and mobile identity era has arrived for businesses and consumers. According to new resea

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