customer behavior Archive

How retailers should prepare for crisis communication A lengthy order, a faulty delivery, an unsatisfactory customer service – all this is quick

Smart speakers generate less enthusiasm among shoppers Today’s shoppers have a growing digital toolkit for researching and buying – and they are d

Younger millennials (born 1990+) are outspending older generations in food dollars, while older coho

The advent of e-commerce has elevated consumers’ expectations of the shopping experience and r

Retailers must act quickly to develop a detailed understanding of shopping missions, improve their a

MetaPack research demonstrates changing North American consumer shopping and delivery behaviors Acco

The digital and mobile identity era has arrived for businesses and consumers. According to new resea

How salespeople can handle customers who bring company along Customers rarely shop alone. Most of th

Option overload prevents 46 % of digital shoppers from purchasing Already the catalyst for digitally

Amazon is the retail phenomenon which started in a garage and now, nearly a quarter of a century lat

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