Verizon Media enables grocery shopping from email – an industry first
Verizon Media announced the launch of “Groceries from Walmart” making it easier than ever to buy groceries online. Yahoo Mail users can now browse
Tag Archives: customer journey
Nike’s latest retail concept
Personalized shopping journey in concept store Nike continues to accelerate its digital transformation with the introduction of Nike Rise: a first-of-
Considering social influences across the customer journey
Researchers from Emory University, University of Maryland, Vanderbilt University, and Hong Kong University of Science and Technology published a new p
3 questions for … Gernot Hugl, Diebold Nixdorf
How would you describe the ideal shopping experience? And what’s the perfect end to this event? Gernot Hugl, Vice President Retail DACH at Diebold N
3 questions to … Mikhail Damiani, Blue Bite
New technologies open up many new and innovative ways to present products and get in touch with customers. QR codes are only one of many examples for
Consumers say customer support is most “defining moment” in customer experience
Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics, th
C&A: Pop up and Customization
The fashion company C&A is well-established in China and – rumors had it – a Chinese investor was interested to buy the company in 201
With your customers‘ eyes
Brands and retailers spend millions of dollars designing advertising creative, product packaging, merchandising displays, and storefronts in order to
4 in 5 consumers review products online before purchasing in-store
The advent of e-commerce has elevated consumers’ expectations of the shopping experience and retailers must now provide service anytime, anywher
Toshiba: artificial intelligence for frictionless shopping
AI, edge computing and smart shelf technology at the EuroCIS 2019 A store without vendors, cash registers or scanners will make a checkout as you know
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