NewsRetail Marketing

Considering social influences across the customer journey

Researchers from Emory University, University of Maryland, Vanderbilt University, and Hong Kong University of Science and Technology published a new p

3 Questions to…Retail Technology

3 questions for … Gernot Hugl, Diebold Nixdorf

How would you describe the ideal shopping experience? And what’s the perfect end to this event? Gernot Hugl, Vice President Retail DACH at Diebold N

3 Questions to…Interview

3 questions to … Mikhail Damiani, Blue Bite

New technologies open up many new and innovative ways to present products and get in touch with customers. QR codes are only one of many examples for

NewsRetail Marketing

Consumers say customer support is most “defining moment” in customer experience

Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics, th

NewsShop Fitting & Store Design

C&A: Pop up and Customization

The fashion company C&A is well-established in China and – rumors had it – a Chinese investor was interested to buy the company in 201

NewsRetail Marketing

With your customers‘ eyes

Brands and retailers spend millions of dollars designing advertising creative, product packaging, merchandising displays, and storefronts in order to

NewsRetail Technology

4 in 5 consumers review products online before purchasing in-store

The advent of e-commerce has elevated consumers’ expectations of the shopping experience and retailers must now provide service anytime, anywher

Exhibitor´s CornerRetail Technology

Toshiba: artificial intelligence for frictionless shopping

AI, edge computing and smart shelf technology at the EuroCIS 2019 A store without vendors, cash registers or scanners will make a checkout as you know

Exhibitor´s CornerRetail Technology

The Retail Innovation Theatre in Madrid: The testing is the studying

Since September 2017, Toshiba’s Retail Innovation Theatre in Madrid has been presenting innovative solutions for the retail trade – on 400

NewsRetail Marketing

Customer experience top reason consumers choose a brand

Medallia, Inc., together with Ipsos, announced the findings of the Customer Experience Tipping Point survey. More than 8,000 consumers were surveyed a