Consumers say customer support is most “defining moment” in customer experience
Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics, th
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Tag Archives: customer journey
C&A: Pop up and Customization
The fashion company C&A is well-established in China and – rumors had it – a Chinese investor was interested to buy the company in 201
With your customers‘ eyes
Brands and retailers spend millions of dollars designing advertising creative, product packaging, merchandising displays, and storefronts in order to
4 in 5 consumers review products online before purchasing in-store
The advent of e-commerce has elevated consumers’ expectations of the shopping experience and retailers must now provide service anytime, anywher
Toshiba: artificial intelligence for frictionless shopping
AI, edge computing and smart shelf technology at the EuroCIS 2019 A store without vendors, cash registers or scanners will make a checkout as you know
The Retail Innovation Theatre in Madrid: The testing is the studying
Since September 2017, Toshiba’s Retail Innovation Theatre in Madrid has been presenting innovative solutions for the retail trade – on 400
Customer experience top reason consumers choose a brand
Medallia, Inc., together with Ipsos, announced the findings of the Customer Experience Tipping Point survey. More than 8,000 consumers were surveyed a
In the rickshaw with … João Rodrigues, youbeep
Invisible payment or just walk out technologies are in vogue thanks to Amazon. But especially for small retailers it will be difficult to imitate them
Retail of the future: technologies for a smart customer journey
The customer is the focus of tomorrow’s Customer Journey. Retailers can use interactive, virtual and personalized offers to attract and inspire