Hybrid showroom: the best of both worlds?
The new showroom concept of s. oliver combines digital and live elements for customers and its partners by Katja Laska (exclusively for EuroShop.mag)
Tag Archives: customer journey
Creating a uniform customer journey in an omnichannel world
How BabyOne achieves a customer-centric omnichannel transformation by Julia Pott (exclusively for EuroShop.mag) Customers don’t think in “offline
Online? Offline? Omnichannel!
Best practices of successful cross-channel customer experience in Europe by Katja Laska (exclusively for EuroShop.mag) Customers want to be met where
Collaboration for next-generation barcodes to engage consumers
GS1 US celebrates 50 years of digital commerce with GTIN and barcodes Fifty years ago, on March 31, 1971, leaders from the biggest names in commerce c
Accessible E-Commerce: Online Shopping without Barriers
Web accessibility will become mandatory in the coming years by Katja Laska (exclusively for EuroShop.mag) Most people associate the term “access
Smart Solutions: Reinventing Package Deliveries?
How modern technologies help change the nature of deliveries The delivery time is inconvenient, the delivery driver cannot reach the receiver of the p
Skilled returns management for more customer loyalty
International returns management: transparent, fast, sustainable On Jan. 27, 2021, the new edition of “retail salsa – Spice up your commun
Verizon Media enables grocery shopping from email – an industry first
Verizon Media announced the launch of “Groceries from Walmart” making it easier than ever to buy groceries online. Yahoo Mail users can now browse
Nike’s latest retail concept
Personalized shopping journey in concept store Nike continues to accelerate its digital transformation with the introduction of Nike Rise: a first-of-
Considering social influences across the customer journey
Researchers from Emory University, University of Maryland, Vanderbilt University, and Hong Kong University of Science and Technology published a new p