Luxury executive survey reveals key personal data sharing attitudes
Luxury Institute recently surveyed senior-level members of its Global Luxury Expert Network (GLEN) to understand their perceptions and attitudes about
Tag Archives: customer satisfaction
Innovative retailers find new uses for RFID to boost their bottom line
A research report released today has revealed the innovative new ways retailers are using RFID technology in-store to improve profitability. Authored
45% rise in conversational commerce with online brands
Consumer repurchase intent when human agents were involved reached 88% Simplr completed a study of 1,493 consumer brands in May to track trends in con
Online? Offline? Omnichannel!
Best practices of successful cross-channel customer experience in Europe by Katja Laska (exclusively for EuroShop.mag) Customers want to be met where
What global consumers want in the post-pandemic world
Over 75% of consumers tried new online experiences during the pandemic, such as ordering groceries, taking a virtual fitness class, or getting medical
Rebound in grocery shopping satisfaction, both in-store and online
Compared to earlier this year, US supermarkets rebounded from lower scores on core experience factors and overall satisfaction, both in the store and
Retail trends to watch in 2021
German retail industry voices compiled by Julia Pott (exclusively for EuroShop.mag) Does the future of retail have a small or large footprint, is it d
Pandemic accelerates technology spending plans for 6-in-10 retailers
More than 80 percent of decision-makers view smart checkout, workforce software and prescriptive analytics as key emerging technologies by 2025. Zebra
How are retail fashion giants responding to the coronavirus crisis?
Interview with Norbert Scheele, C&A Country Manager, CEO for AT, CEE and SEE Ilona Marx (exclusively for EuroShop.mag) Large retail companies have
60% of retailers say they aren’t sufficiently handling customer service inquiries
DeviceBits announced the results from its latest survey, revealing that the majority of retailers using online customer care options lack effective to