Online? Offline? Omnichannel!
Best practices of successful cross-channel customer experience in Europe by Katja Laska (exclusively for EuroShop.mag) Customers want to be met where
Tag Archives: customer satisfaction
What global consumers want in the post-pandemic world
Over 75% of consumers tried new online experiences during the pandemic, such as ordering groceries, taking a virtual fitness class, or getting medical
Rebound in grocery shopping satisfaction, both in-store and online
Compared to earlier this year, US supermarkets rebounded from lower scores on core experience factors and overall satisfaction, both in the store and
Retail trends to watch in 2021
German retail industry voices compiled by Julia Pott (exclusively for EuroShop.mag) Does the future of retail have a small or large footprint, is it d
Pandemic accelerates technology spending plans for 6-in-10 retailers
More than 80 percent of decision-makers view smart checkout, workforce software and prescriptive analytics as key emerging technologies by 2025. Zebra
How are retail fashion giants responding to the coronavirus crisis?
Interview with Norbert Scheele, C&A Country Manager, CEO for AT, CEE and SEE Ilona Marx (exclusively for EuroShop.mag) Large retail companies have
60% of retailers say they aren’t sufficiently handling customer service inquiries
DeviceBits announced the results from its latest survey, revealing that the majority of retailers using online customer care options lack effective to
The Resumption of Brick and Mortar Shopping: How Can Specialty Retailers Prepare for It?
The pandemic has forced you to close your stores, all of them, globally. As much as this is unprecedented, no one has a playbook for how to resume sto
As stores reopen, consumers feel least safe in shopping malls, safest in grocery and drug stores
As states nationwide consider how best to reopen stores while also protecting against further Coronavirus spread, a recent study by First Insight unve
Invisible light sources and dynamic lighting solutions in retail stores
“All the trends in the lighting industry focus on improving the shopping experience.” LED lights for retail stores have witnessed signific