customer satisfaction Archive

Liveclicker, a global provider of real-time email personalization solutions for B2C marketers today released a new research report entitled ‘The Val

How retailers should prepare for crisis communication A lengthy order, a faulty delivery, an unsatisfactory customer service – all this is quick

Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide

The advent of e-commerce has elevated consumers’ expectations of the shopping experience and r

Retailers must act quickly to develop a detailed understanding of shopping missions, improve their a

Focus on customer expectations It may be uncomfortable at times – but a change in perspective can

The harmony of cuisine and wine in retail „Life’s too short to drink bad wine.“ (German: �

Today’s consumers connect with brands across multiple channels, which complicates the process of r

AI, edge computing and smart shelf technology at the EuroCIS 2019 A store without vendors, cash regi

What’s in store for retail in 2019? With shoppers becoming ever more demanding and retailers under

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