Consumers say customer support is most “defining moment” in customer experience
Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics, th
Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics, th
Today we start our series “My Favourite Store” in and around Düsseldorf, presented to you by the EuroShop team. We start with Dr. Corneli
Global analysis and forecasts The global artificial intelligence in fashion market accounted for US$ 270.0 million in 2018 and is expected to grow at
In a speech at the Retailer-Owned Food Distributors Association/National Grocers Association Fall Conference, ReposiTrak Partner Joe Meherg told atten
Reputation.com released its 2019 Retail Reputation Report. An in-depth analysis of online reputation for 100 leading retailers, the Report reveals whi
Partnership for a Healthier America and NACS: expand healthier options in 400 stores throughout Midwest Partnership for a Healthier America (PHA), a n
Retailers try to deliver a seamless customer experience across channels enVista announces that customers want a personalized and consistent experience
Liveclicker, a global provider of real-time email personalization solutions for B2C marketers today released a new research report entitled ‘The Val
Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide the best experience or service – underscoring t
The advent of e-commerce has elevated consumers’ expectations of the shopping experience and retailers must now provide service anytime, anywher