Customer-Centered, Digital and Adaptive
Bonprix’s fashion connect store in Hamburg In-store shopping via app – the fashion connect store in downtown Hamburg makes it happen. Daniel Füch
Tag Archives: customer service
Interactive product labels require new regulations
Artificial intelligence will be increasingly used on labels on food and other products in the future to make them interactive, and regulations should
Chatbots to facilitate $142 billion of retail spend by 2024
Chatbots must form part of future omnichannel retail strategies A new report from Juniper Research found that consumer retail spend over chatbots will
Balance of customer experience and operational efficiency is vital
The digital customer experience for retailers remains critical to safeguard customer loyalty and retail profits, according to a new report detailing c
My favourite store: The beautiful things in life on over 15,000 square metres
Julian Bolz, Senior Project Manager in the EuroShop team, shows us his favourite store: The fashion and lifestyle store Breuninger at Kö-Bogen in Dü
My favourite store: Everything a man’s heart desires
This time, Oliver Leheis, Senior Marketing Manager in the EuroShop team, will take you to the 1752 Men Concept Store in Ratingen on the outskirts of D
Consumers say customer support is most “defining moment” in customer experience
Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics, th
My favourite store: Mrs Books is a great place to browse
Today we start our series “My Favourite Store” in and around Düsseldorf, presented to you by the EuroShop team. We start with Dr. Corneli
Artificial intelligence in fashion market to 2027
Global analysis and forecasts The global artificial intelligence in fashion market accounted for US$ 270.0 million in 2018 and is expected to grow at
Retailers’ websites as the single source of truth
“There’s incredible opportunity for retailers to differentiate by providing customer-centric digital experiences” Amazon is near its tipping