DHL opens first-of-its-kind mobile pop-up store
DHL Express opened its first mobile pop-up store in Silver Spring, Maryland, adding to its network of U.S. retail DHL ServicePoint locations. Currentl
Tag Archives: customer service
60% of retailers say they aren’t sufficiently handling customer service inquiries
DeviceBits announced the results from its latest survey, revealing that the majority of retailers using online customer care options lack effective to
What’s the secret behind the world’s stickiest brands?
A new take on creating customer loyalty Researchers from Newcastle University London, Fordham University, and University of Minho published a new pape
The Resumption of Brick and Mortar Shopping: How Can Specialty Retailers Prepare for It?
The pandemic has forced you to close your stores, all of them, globally. As much as this is unprecedented, no one has a playbook for how to resume sto
Social Distancing: What could be the Learnings for Indian Retail?
With the world on the “social distancing” mode, it’s needless to say that global retail, specially brick-and-mortar retail received a phenomenal
Chatbots and AI virtual assistants automate customer service
“Our bot is happy to assist you” Chatbots and virtual assistants – some think they are creepy, others consider them a part of daily life
Customer-centered, digital and adaptive
Bonprix’s fashion connect store in Hamburg In-store shopping via app – the fashion connect store in downtown Hamburg makes it happen. Daniel Füch
Interactive product labels require new regulations
Artificial intelligence will be increasingly used on labels on food and other products in the future to make them interactive, and regulations should
Chatbots to facilitate $142 billion of retail spend by 2024
Chatbots must form part of future omnichannel retail strategies A new report from Juniper Research found that consumer retail spend over chatbots will
Balance of customer experience and operational efficiency is vital
The digital customer experience for retailers remains critical to safeguard customer loyalty and retail profits, according to a new report detailing c