The customer is always right? Two customers might spell trouble!
How salespeople can handle customers who bring company along Customers rarely shop alone. Most of them shop with family or friends. The other person m
How salespeople can handle customers who bring company along Customers rarely shop alone. Most of them shop with family or friends. The other person m
Logistic data for successful omnichannel commerce Retailers and brands must find new ways to get in touch with their customers and remain like that. W
Information and orientation systems exist but are often not sufficiently linked with each other and with other service offerings. Professor Philipp Te
Safe Recipe Style Guide to provide food safety instructions in recipes The Partnership for Food Safety Education (PFSE) launched a new tool that is ex
Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67
Customer loyalty in social networks Nowadays, retail needs to be active on all channels – this is nothing new. Customers also want to be able to pur
Renting versus buying: outdoor specialty store VAUDE dares to venture out Renting outdoor gear and equipment versus buying it? That’s okay. VAUD
Badges boost consumer confidence and increase product sales of online stores Certificates for online stores are a dime a dozen. Many store owners find
Consumers happy to adopt automated channels such as voice assistants and chatbots New research highlights the growing volume of consumer queries that
Time is money if you’re in retail Convenient locations and fast service are what consumers say convenience stores provide best in an increasingly co