DOUGLAS combines all omnichannel functions under one organizational roof
As part of the “Let it Bloom – DOUGLAS 2026” strategy, Europe’s leading omnichannel beauty destination is optimizing its organization for more
As part of the “Let it Bloom – DOUGLAS 2026” strategy, Europe’s leading omnichannel beauty destination is optimizing its organization for more
Zalando will soon launch a first beta version of a fashion assistant powered by ChatGPT across their app and web platforms. This will allow Zalando to
“Invest in the digital skills within your own company” by Julia Pott (exclusively for EuroCIS.mag) Digitization is progressing inexorably but
A new study from Juniper Research has found that spend through voice assistant-enabled smart TVs will reach nearly $500 million in 2023; a sharp incre
As Customer Service Week begins, new research from gig customer experience (GigCX) platform Limitless has revealed that consumers are more loyal and m
How BabyOne achieves a customer-centric omnichannel transformation by Julia Pott (exclusively for EuroShop.mag) Customers don’t think in “offline
Best practices of successful cross-channel customer experience in Europe by Katja Laska (exclusively for EuroShop.mag) Customers want to be met where
With most people locked down and relying on digital communications during the pandemic, around two thirds (64 per cent) of UK IT leaders questioned in
dm-drogerie markt trusts in digital retail store management Employees are not allowed to use their cell phone at the workplace? Not so fast! The Germa
METRO Companion App Retailers have embraced digitalization to enhance the customer experience for many years. Examples of the growing digital transfor