Digitalization in the german wholesale industry
METRO Companion App by Sonja Koller (EuroShop.mag) Retailers have embraced digitalization to enhance the customer experience for many years. Examples
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Tag Archives: multi-channel communication
3 Questions to … Vanjo Wandscher, ROQQIO Commerce Solutions
Connected Commerce is present and future of retail Customers want uniform, informative purchasing and continuous service across all channels. In three
3 Questions for … Christoph Saalmann, Reflexis
Inventory management, shelf stocking, staff scheduling: workforce management and HR communication often mean a lot of hard work and effort on the part
3 questions to … Mikhail Damiani, Blue Bite
New technologies open up many new and innovative ways to present products and get in touch with customers. QR codes are only one of many examples for
Two-thirds of consumers prepared to flee to brands offering superior service
Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide the best experience or service – underscoring t
The direct line to the customer
Customer loyalty in social networks Nowadays, retail needs to be active on all channels – this is nothing new. Customers also want to be able to pur