Using AI bots and virtual customer assistants for service
Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67
Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67
As more consumers embrace multichannel shopping, retailers are diversifying their investments online and offline to meet customers’ needs, according