22. October 2021
Consumers are more likely to buy from brands with real user customer service reps
...chatbots), the findings also highlight consumer preference for personable and human interactions. The resul
...chatbots), the findings also highlight consumer preference for personable and human interactions. The resul
Customer Experience Trends Report by Zendesk Latest Zendesk research signals a dramatic shift in expectations, with 71% of
...in-store experience for the consumer without ever having them leave their home. A chatbot can answer questi