How retailers should prepare for crisis communication A lengthy order, a faulty delivery, an unsatis

The Container Store opens its first-ever Custom Closets store. The new store strategically follows t

IAB, the national trade association for the digital media and marketing industries, released “Disr

Merkle’s Customer Experience Impact Report Merkle, a leading technology-enabled, data-driven perfo

Neuroscientist Kai-Markus Müller tells us about the impact of pricing In a conversation with iXtens

Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide