Smart home payments rising, driven by voice assistants
16. November 2020 | News, Retail Technology, Shopping Today

A new study from Juniper Research has found that the total transaction value of smart home payments, payments that occur via smart home devices, will exceed $164 billion in 2025, from $22 billion in 2020. Increasing use of voice assistants via smart speakers for eCommerce, propelled by rising user and merchant acceptance, will drive a dramatic growth of over 630% in total value over the next five years.

The report predicts that the use of smart displays will be transformative for voice payments in the home, by allowing users to see products and confirm purchases. To facilitate this, voice assistant vendors must ensure that the checkout process handoff between smart speakers and smart displays is seamless; unlocking more complex and higher-cost purchases.

The new research found that utilising existing digital wallets is crucial to the success of smart home payments. It recommends that smart home device manufacturers combine the massive installed base of payment-enabled smart home devices, which will be over 2.7 billion by 2025, with popular digital wallets, such as Google Pay or PayPal, to best access existing digital payments users.

The research found that connected TV payments will be highly significant; accounting for over 20% of total transaction values in 2025, and supported by strong levels of content purchases. However, the opportunities for connected appliance payments will be limited; accounting for under 1% of total smart home payments values in 2025, as they are restricted by the high price of payment-capable appliances and the lack of supporting delivery services.

Source: Juniper Research

Tags: e-commerce, payment methods, smart retail, voice assistant, voice commerce
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