Consumers say customer support is most “defining moment” in customer experience
Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics, th
Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics, th
The revolution in logistics is in full swing: How artificial intelligence and robots are driving e-commerce forward is shown in our report from the la
Sainsbury’s is looking for a slice of the UK’s fast-growing food delivery market, teaming up with Deliveroo to bring freshly baked sourdough pizza
MetaPack research demonstrates changing North American consumer shopping and delivery behaviors According to research from MetaPack, the global leader
April Cao from Hanshow, a Chinese provider of smart store solutions, talks about the future of European retail and why the Chinese market is so exciti
Consumers increasingly expect free delivery of items they buy online and are also embracing new options like picking up their online purchases at a lo
Will drone delivery service soon become a reality in Germany? Iceland already embraces drone delivery. The delivery service offered by online marketpl
Shifting workforce to India has been a common move in the last decade. Comparatively cheap labor, ambitious and hard-working employees was expected. P
“The delivery time window option in the evening is a great hit” Interview with Arne Schulke, Professor for Management Control & Leadership
The Hema Fresh Store in Shanghai offers some special moments for customers’ shopping experiences. Fresh fish from the aquarium, floading shoppin