The Transformation of Customer Service
Key elements of modern customer service by Katja Laska (exclusively for EuroShop.mag) Digitization is advancing and changing the world. Customer servi
Tag Archives: service
Consumers are more likely to buy from brands with real user customer service reps
As Customer Service Week begins, new research from gig customer experience (GigCX) platform Limitless has revealed that consumers are more loyal and m
2021 Omnichannel Retail Index: Commerce Is Moving Faster Than Ever … Don’t Get Left Behind
Average adoption of best practices is up, but the Omnichannel Retail Index uncovers many gaps and opportunities for improvement, even among Index winn
Smart Solutions: Reinventing Package Deliveries?
How modern technologies help change the nature of deliveries The delivery time is inconvenient, the delivery driver cannot reach the receiver of the p
3 questions for … Tudor Andronic, Bizerba
Customers are doing it for themselves. Tudor Andronic, Vice President Global Retail at Bizerba, provider of weighing and slicing technologies, says br
Consumers want social-distancing services from local businesses even after the pandemic
As the nationwide response to the COVID-19 pandemic reached a fever pitch across the U.S. in March, local businesses that could remain open had to qui
60% of retailers say they aren’t sufficiently handling customer service inquiries
DeviceBits announced the results from its latest survey, revealing that the majority of retailers using online customer care options lack effective to
Balance of customer experience and operational efficiency is vital
The digital customer experience for retailers remains critical to safeguard customer loyalty and retail profits, according to a new report detailing c
At the trade fair and for the trade fair: digital information systems by dimedis
The company dimedis is not only present at EuroShop as an exhibitor for digital signage technology. With its trade fair solutions such as information
The power of the sun
Oktalite at the EuroShop 2020 Oktalite’s EuroShop appearance is themed “Sun. Light. Quality”. This involves more than just lighting,
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