Immersive CX is the new way to win and keep customers
Customer Experience Trends Report by Zendesk Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking
Customer Experience Trends Report by Zendesk Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking
Research by UJET, Inc UJET, Inc. released new research revealing that 80% of consumers report increased frustration levels from using customer service
Delighting customers with islands of light, beauty services and cooking events by Julia Pott (exclusively for EuroShop.mag) A store tour at the EuroSh
Labor shortages and rising costs around the world are two major headwinds to the retail and service sectors, opening up new opportunities of automatio
“Invest in the digital skills within your own company” by Julia Pott (exclusively for EuroCIS.mag) Digitization is progressing inexorably but
Key elements of modern customer service by Katja Laska (exclusively for EuroShop.mag) Digitization is advancing and changing the world. Customer servi
As Customer Service Week begins, new research from gig customer experience (GigCX) platform Limitless has revealed that consumers are more loyal and m
Average adoption of best practices is up, but the Omnichannel Retail Index uncovers many gaps and opportunities for improvement, even among Index winn
How modern technologies help change the nature of deliveries The delivery time is inconvenient, the delivery driver cannot reach the receiver of the p
Customers are doing it for themselves. Tudor Andronic, Vice President Global Retail at Bizerba, provider of weighing and slicing technologies, says br
