InterviewRetail Marketing The Transformation of Customer Service Key elements of modern customer service by Katja Laska (exclusively for EuroShop.mag) Digitization is advancing and changing the world. Customer servi
NewsRetail Marketing Consumers are more likely to buy from brands with real user customer service reps As Customer Service Week begins, new research from gig customer experience (GigCX) platform Limitless has revealed that consumers are more loyal and m
NewsRetail Technology 2021 Omnichannel Retail Index: Commerce Is Moving Faster Than Ever … Don’t Get Left Behind Average adoption of best practices is up, but the Omnichannel Retail Index uncovers many gaps and opportunities for improvement, even among Index winn
Retail TechnologyVisions of Retail Smart Solutions: Reinventing Package Deliveries? How modern technologies help change the nature of deliveries The delivery time is inconvenient, the delivery driver cannot reach the receiver of the p
3 Questions to…Food Service Equipment 3 questions for … Tudor Andronic, Bizerba Customers are doing it for themselves. Tudor Andronic, Vice President Global Retail at Bizerba, provider of weighing and slicing technologies, says br
NewsRetail Marketing Consumers want social-distancing services from local businesses even after the pandemic As the nationwide response to the COVID-19 pandemic reached a fever pitch across the U.S. in March, local businesses that could remain open had to qui
NewsRetail Marketing 60% of retailers say they aren’t sufficiently handling customer service inquiries DeviceBits announced the results from its latest survey, revealing that the majority of retailers using online customer care options lack effective to
NewsRetail Technology Balance of customer experience and operational efficiency is vital The digital customer experience for retailers remains critical to safeguard customer loyalty and retail profits, according to a new report detailing c
Exhibitor´s CornerRetail Marketing At the trade fair and for the trade fair: digital information systems by dimedis The company dimedis is not only present at EuroShop as an exhibitor for digital signage technology. With its trade fair solutions such as information
LightingVideo The power of the sun Oktalite at the EuroShop 2020 Oktalite’s EuroShop appearance is themed “Sun. Light. Quality”. This involves more than just lighting,