customer loyalty Archive

Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide the best experience or service – underscoring t

Today’s consumers connect with brands across multiple channels, which complicates the process of recognizing, servicing, and rewarding loyal custome

Interview on individualized user experience with Gregor Wolf “Customers who bought this washin

New research by Barclaycard into the value of the experience economy suggests a disconnect between c

Motista, a company for Predictive Emotional Connection Intelligence solutions for acquisition and gr

The Retail Industry Leaders Association (RILA) and Accenture published a new research report, which

Report uncovers new concern about longstanding marketing practices A 2018 Edelman Trust Barometer Sp

… and is leveraged in 46 percent of in-store shopping experiences, according to customers question

Medallia, Inc., together with Ipsos, announced the findings of the Customer Experience Tipping Point

11 billion dollars annual cost savings for retail by 2023 A new report from Juniper Research has fou

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