What’s the secret behind the world’s stickiest brands?
A new take on creating customer loyalty Researchers from Newcastle University London, Fordham University, and University of Minho published a new pape
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- 23% of the global population to use mobile POS payments by 2024
Tag Archives: customer loyalty
¾ of UK consumers say current online experience from brands will change future spending
Personalization is a key factor UK consumer behaviour is being reshaped by the current COVID crisis, with 27% of people saying they’ll do more activ
Brazilian women power: Luiza Helena Trajano from MAGAZINE Luiza
Luiza Helena Trajano is one of Brazil’s most successful entrepreneurs. With the retail chain MAGAZINE Louisa she has made a name for herself all
Personalization: shoppers will share data but trust is essential
As retailers embark on personalization strategies, they must prove themselves trustworthy. Shoppers are willing to share personal data so long as they
Balance of customer experience and operational efficiency is vital
The digital customer experience for retailers remains critical to safeguard customer loyalty and retail profits, according to a new report detailing c
Americans expect privacy controls
4 out of 5 people want a privacy law to protect personal data 73 percent of people would pay more to online services companies to ensure they did not
Two-thirds of consumers prepared to flee to brands offering superior service
Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide the best experience or service – underscoring t
Come again! With personalized experiences to customer loyalty
Today’s consumers connect with brands across multiple channels, which complicates the process of recognizing, servicing, and rewarding loyal custome
Real-time personalization: “A ten percent sales increase is possible“
Interview on individualized user experience with Gregor Wolf “Customers who bought this washing machine also bought these socks.” Customer
Experience economy grows as consumers seek out memories in favour of material possessions
New research by Barclaycard into the value of the experience economy suggests a disconnect between consumer and businesses priorities. With Brits favo