NewsRetail Marketing Customer experience top reason consumers choose a brand Medallia, Inc., together with Ipsos, announced the findings of the Customer Experience Tipping Point survey. More than 8,000 consumers were surveyed a
NewsRetail Technology Chatbots: Saving over 2.5 billion in customer service hours 11 billion dollars annual cost savings for retail by 2023 A new report from Juniper Research has found that the adoption of chatbots across the retail