Online shopping near universal in Germany, even among seniors
4. September 2018 | News, Retail Technology, Shopping Today

Online shopping is nearly universal in Germany, according to new research from Mintel. Over nine in ten (92 percent) German internet users have made an online purchase in the past 12 months. What’s more, almost all demographics have made the shift to buying online, as even 89 percent of those over age 65-year-old internet users have shopped online in the past year.

In Germany, online pureplays dominate as 96 percent of online shoppers in the country purchase from a retailer without a store network in the past year. Thomas Slide, Senior Retail Analyst at Mintel, comments: “Germany has among the highest penetration of the major European nations when it comes to broadband access, ahead of Spain, France, and Italy. As a result, it is clear that online shopping has now reached almost every demographic group. Even retailers targeting older customers have to accept the likelihood that they are increasingly shopping online, meaning that a multichannel approach is essential for almost all retail operations in Germany.”

Nearly two thirds of German consumers (64 percent) have bought clothing, footwear or accessories online in the past year, making it the most popular product category for online shopping by some distance. In fact, it’s nearly double the size of entertainment (i.e. books, CDs, DVDs and video games) (36 percent) and small electronics (33 percent), the second and third most popular categories.

Even though the market is receiving widespread interest, just 22 percent of German consumers bought food and drink products online. However, despite continuing to make up a minuscule share of online sales (1.9 percent), food sales are growing significantly, up 21.2 percent to 1.1 billion Euros in 2017 from 0.9 billion Euros in 2016.

Graphic on the online shopping behaviour of German customers; copyright: Mintel

© Mintel

Free postal returns appear to be the most important factor for German online shoppers, as over half (52 percent) rate this as ‘extremely important’, more than any other feature. While Germans of all ages seem to appreciate free returns, other factors of the online shopping experience see more of a generational divide. Younger online shoppers are more concerned about flexibility of delivery options, with express delivery being described as ‘extremely important’ by 20 percent of 16-24-year-olds, significantly more than the national average of 11 percent.

Younger consumers also value a wide range of collection points more so than their older counterparts, as 23 percent of 16-24-year-olds rate this as extremely important, compared to only 15 percent of consumers overall and just 11 percent of over 65-year-olds. An easy to use mobile website is even more important to young consumers: nearly half of 16-24-year-olds (49 percent) rate this as extremely important, compared to less than one third (30 percent) of consumers overall.

Thomas Slide, Senior Retail Analyst at Mintel summarises: “German e-commerce continues to experience strong growth, but the category is dominated by the pureplayers and is skewed heavily towards particular product categories. While the clothing and electronic sectors are now well-established online, other categories, including food, remain remarkably underdeveloped, providing the potential for growth in the future. While online shopping is nearly universal in Germany, depending on their age, consumers prioritise different aspects of their e-shopping experience.”

Source: Mintel

Tags: customer analysis, customer behavior, e-commerce
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