Walk-In, Walk-Out solution for seamless in-store customer experience
UST announced the launch of the UST Walk-In, Walk-Out frictionless shopping solution. The COVID-19 pandemic has changed the in-store retail experience and consumer buying patterns permanently. This new contactless solution redefines customers’ relationships with retail by eliminating long checkout lines and waiting times. As a result, customers get a seamless shopping experience that allows them to walk into a store, grab their items and immediately walk out.
The technology behind UST Walk-In, Walk-Out is a unified integration of artificial intelligence (AI), sensors, and cameras working together to enable the core features. Customers enter the store by scanning a QR code in the mobile app, selecting desired items from the shelves, and thereafter exiting the store, receiving their digital receipt in a matter of seconds. The solution implemented by UST can be installed and functional in a little as eight weeks.
“It’s all about accessibility, convenience, and most importantly – safety,” said Mahesh Athalye, Sr. Director and Go to Market Leader of UST Walk-In, Walk-Out, “With the solution, profits can be maximized, and customer experience improved – all as a result of the 24/7 access, and no checkout lines.”
Piloted with Retail Business Services, the services company of Ahold Delhaize USA, and another for a leading European grocery retailer, UST is implementing this end-to-end frictionless shopping solution for customers that include grocery retailers, convenience stores, cafeterias, and grab-and-go food stores at airports and universities – in markets across the U.S., Asia, and Europe.