60% of retailers say they aren’t sufficiently handling customer service inquiries
DeviceBits announced the results from its latest survey, revealing that the majority of retailers using online customer care options lack effective to
DeviceBits announced the results from its latest survey, revealing that the majority of retailers using online customer care options lack effective to
A new take on creating customer loyalty Researchers from Newcastle University London, Fordham University, and University of Minho published a new pape
The pandemic has forced you to close your stores, all of them, globally. As much as this is unprecedented, no one has a playbook for how to resume sto
With the world on the “social distancing” mode, it’s needless to say that global retail, specially brick-and-mortar retail received a phenomenal
“Our bot is happy to assist you” Chatbots and virtual assistants – some think they are creepy, others consider them a part of daily life
Bonprix’s fashion connect store in Hamburg In-store shopping via app – the fashion connect store in downtown Hamburg makes it happen. Daniel Füch
Artificial intelligence will be increasingly used on labels on food and other products in the future to make them interactive, and regulations should
Chatbots must form part of future omnichannel retail strategies A new report from Juniper Research found that consumer retail spend over chatbots will
The digital customer experience for retailers remains critical to safeguard customer loyalty and retail profits, according to a new report detailing c
Julian Bolz, Senior Project Manager in the EuroShop team, shows us his favourite store: The fashion and lifestyle store Breuninger at Kö-Bogen in Dü